Frequently Asked Questions
I'm trying to add products to my cart but they won't add. What's going on?
Our website uses Shopify software. Currently, Shopify software runs on these browsers: Chrome, Firefox, Safari, Opera and Microsoft Edge. It doesn't work properly with old Microsoft Internet Explorer browsers like IE 8 and IE 9. If you are unable to add products to your cart, please download a different browser. Alternatively, you can email your order to firstname.lastname@example.org and we can send you a PayPal invoice.
Can I buy Be Green Bath and Body® products in a store near me?
Be Green Bath and Body® products are not sold in stores. Our products do not contain strong synthetic preservatives to ensure they can last for long periods in warehouses and on store shelves. They are made with non toxic ingredients, in small batches, so that they are fresh for the longest possible time.
Can we sell your products in our store or on our website?
Be Green Bath and Body® products are not available wholesale at this time. Most must be made at or close to the time of purchase and used promptly. In addition, we keep our products affordable for our customers. Retail outlets usually need to double the price at which they buy in order to stay in business. We would have to substantially increase our prices to be in a position to offer such a discount.
Do you offer gift certificates?
Yes, you can order gift certificates on our website and have them emailed directly to the recipient. If you contact us, we can mail a paper certificate to the recipient. We do not charge a shipping fee for mailing gift certificates.
How do you redeem gift certificates?
Gift certificates can be redeemed by entering the unique code in the redemption code field during checkout.
Do you offer gift baskets or bags?
Yes, our customers love to give our products as gifts! They make great gifts for birthdays, holidays, teacher appreciation, co-workers and to welcome a new baby. If your order is a gift, please indicate this during checkout and fill out the comments/gift message field. Your gift will be sent in a clear cellophane gift bag with an attractive ribbon and gift card at no additional cost. Be sure to fill in the shipment information with the recipients address.
Are Be Green Bath and Body® products certified organic?
Be Green Bath and Body® products are not certified organic. We do, however, use as many organic ingredients as possible and purchase many from a supplier less than 20 miles away. Some of the organic ingredients we use are: olive oil, sunflower oil, evening primrose oil, soybean oil, argan oil, sesame oil, jojoba oil, rose hip oil, cocoa butter, coconut oil, sugar, castile soap, honey, lavender, calendula, peppermint and castor oil. Most of the essential oils we use are also organic.
What kind of packaging do you use?
For most items we use PET and HDPE plastic which is recyclable almost everywhere and stands up to essential oils without degrading. We have chosen plastic due to safety issues in the bathroom and shower, and because it is lighter, less breakable and also less expensive to ship. Some of our sample sizes are in HDPE plastic because it is easier to dispense the product. Our Serums, Argan Oil, Rosehip Regenerative Oil and Blemish Treatment are packaged in glass.
Can you send me some samples?
We don't generally provide samples for the asking. However, many of our products are available in trial sizes ranging from .25 oz to 1 oz. These also are a great size for travelling. We offer two different deluxe trial sets. Facial samples includes our Day Face, Night Cream, Facial Cleanser and Toner for $15. Body samples includes Unscented Body Oil, Unscented Shower Gel and Unscented Body Lotion for $12.
When do your products go on sale? How can I get discounts or coupons?
We occasionally offer discounts. Please sign up for our quarterly newsletter or like us on Facebook. This is where discount codes will be posted.
Do you ship to other countries?
Yes. We are happy to ship to Canada. Please see “ordering and shipping information” for shipping rates. Packages less than 4 lbs are generally shipped USPS International First Class Mail. Please allow for 2-3 weeks to receive your order. Custom taxes, import duty, valued-added tax (VAT), or any similar customs-related levy is the responsibility of our customers. Please allow extra time for your package to clear customs.
Why does shipping cost so much?
We charge shipping costs based on the value of your order. Our shipping rates are based on USPS rates and are the result of order history over the past few years. Sometimes, it costs more to ship an order than we charge and sometimes less. We find that the rates are pretty close to actual. We do not to inflate the prices of our products to cover shipping.
Be Green Bath and Body® collects and shares only the information required to process your order. That means we give your credit card information to the bank in order to get paid for the order. We share your shipping address with the USPS in order to have the order delivered. We will not share, rent, lend or sell your information to anyone else. If you have any other questions please contact us.
What is the shelf life of the products?
Because our products do not contain fillers or strong toxic preservatives, they should be used within 6-12 months after opening, depending on the product. Please consult the Instructions sheet included with your order for recommended “use by” dates. You can help extend product life by storing in closed containers in cool, dry, and dark environment. Avoid getting water into a product's container when using in the shower or tub. Each of our products is made with high-quality concentrated ingredients that even the smallest amount can serve your needs.
Do you conduct animal testing?
No, we are certified cruelty free by PETA and have confirmed all our supplies also do not test on animals.
Do your any of your products contain peanuts or other nuts?
Some of our products contain sweet almond oil (Gentle Baby Oil, Serum for Normal Skin and Herbal Miracle Balm). Some of our products contain Shea Butter (Shea Butter Hand Cream, Baby Balm and Herbal Miracle Balm). We use separate equipment when making products with nut oils but they are made in the same facility as our other products.
Are any of your products vegan?
Yes, lots of them are vegan. The only ones that are not contain beeswax as an emulsifier and/or honey. The products that are NOT vegan are: Body Lotion, Day Cream , Night Cream, Facial Cleanser, Calendula Cream, Herbal Miracle Balm, Baby Balm, Shea Butter Hand Cream. The other products are vegan.
What payment methods do you accept?
We accept VISA, Mastercard, Discover, American Express and Paypal. The payment system that we use, Shopify Payments, does not accept VISA gift cards and other credit card gift cards. Sorry for the inconvenience.
I got a message saying my order was delivered but I don't see it.
We are seeing this happening more and more with US deliveries. It appears that some post offices mark packages as delivered when they are received at the local post office. This can be 1-2 days before they are actually delivered. If this happens to you, please wait 1 day then contact us at email@example.com. In many years of business we have only had 1 package never show up! (Fingers crossed that this continues.)