Shipping and Returns
Shipping
SHIPPING FOR US ORDERS $15 AND OVER IS FREE!
Orders under $15 ship for just $3.
All products are shipped via USPS from Massachusetts with delivery confirmation either First Class or Priority Mail. Orders less than 16oz are shipped First Class and orders 16oz and greater are shipped Priority Mail. Expedited shipping is available for an additional fee. FOR ORDERS IN THE EASTON, MA AREA THAT ARE BEING PICKED UP, USE COUPON CODE "PICKUP" AND WE WILL MANUALLY ISSUE A 10% CREDIT TO YOU.
We ship orders 24-48 hours after we receive them. (Orders paid by PayPal e-check will be mailed once the payment clears. This generally takes 5 days.) All products are handmade and hand poured in small batches. Some products need to set for a day or two after being made.
Canadian orders are shipped via USPS First Class Mail. We can only ship orders that weigh less than 4 lbs. The USPS prices to Canada have risen so dramatically. We apologize for the very high rates we have to charge. In many cases the actual rates are even higher than we charge. In these cases, we reserve the right to cancel your order and refund your purchase.
The price for Canadian shipping is as follows:
- orders up to $20.00 $10.95 USD
- $20.01 to $49.99 $15.95 USD
- $50.00 to $69.99 $21.95 USD
- $70.00 to $99.99 $25.95 USD
- $100.00 to $125.00 $32.95 USD
If the actual shipping charge and fees are substantially less than charged, we may offer a refund of the overage.
Returns and replacements
Our products are carefully packed, but we realize that damage can occur during shipping. If you receive a package that has been damaged in transit, please notify us within 48 hours. Please save all of your shipping materials so they can be submitted to USPS for a damage assessment. If your product was sent in error or incorrectly please email support@begreenbathandbody.com for a return authorization number.
Unfortunately, we do not accept returns for products that are not defective or damaged. We ask you to please order trial sizes to see how your skin reacts before committing to a full sized product. We apologize for any inconvenience this may cause and thank you for your understanding. We are a small family-owned business and this allows us to continue to offer our products at an affordable rate.
If a package is refused and sent back to us unopened and in good condition, we will refund the order less the actual cost to ship your order. Please email us if the order was refused.
Please email us with any questions before ordering. This is especially important if you have sensitive skin. If ordering the Deodorant for the first time, we recommend ordering the trial size to make sure your skin will not react to baking soda. Thanks!
I got a message saying my order was delivered but I don't see it.
We are seeing this happening more and more with US deliveries. It appears that some post offices mark packages as delivered when they are received at the local post office. This can be 1-2 days before they are actually delivered. If this happens to you, please wait a day then contact us at support@begreenbathandbody.com.
Let customers speak for us
from 3996 reviewsIt's the only hand cream that works for me in this dry indoor weather when it's cold outside. Love it. Buying it for my friends and my sister today. The tinted lip balm was unfortunately disappointing as it just didn't have any staying power.
Calming for my sensitive skin and smells amazing
This unscented body lotion is ideal for sensitive skin. I can smell the subtle natural ingredients but without added fragrance. I do love the citrus lotion, but when I'm caring for my youngest grandchildren, who are sensorially intense, the unscented keeps all of us calm and content. I love these products!
This soap is spectacular. I love the fragrance and it leaves my hands soft.
My skin has been extremely dry, and getting worse in the harsh winter temperatures. This cream helps with that and makes it feel more smooth. I'm happy with the ingredients as I am very concerned about all of the chemicals in all the products out there.
My skin never felt silky soft before. This lotion is great. Goes on well and absorbs leaving silky soft skin!
I was in the market for a natural body oil that's unscented. I've already repurchased twice and even got the larger size which will last a very long time, though I hope before the recommended 12 months. The unscented oil sinks into the skin quickly and leaves my skin feeling moisturized!
This serum is great on skin brightening, moisturizing my skin and minimize my wrinkles under my eyes, highly recommended.
This is a very soothing and hydrating first layer. My skin is normal and can occasionally feel dry. No irritation, even after a microneedling treatment. Absorbs quickly with no residue, leaving skin ready for additional moisturizer, sunscreen or makeup. I will definitely keep using.
I was looking for a clean, fragrance free handy/body lotion for my dry hands. This lotion is lovely. Super rich and moisturizing and it really has helped my hands. I will buy again.
Love this facial cleanser! makes my skin feel so clean! Nice scent and super happy that it's clean! Thank you!
works very well under my makeup and makes my skin feel super soft! will definitely buy again! thank you!
Love this night cream! We have such dry winters and this is the perfect night cream! Love the way it makes my skin feel! so glad to have found clean products! Thank you!
Love this new, clean serum! brightens my face and feels good. So glad I found clean face products!