All products are shipped via USPS from Massachusetts with delivery confirmation either First Class or Priority Mail. Orders less than 16oz are shipped First Class and orders 16oz and greater are shipped Priority Mail. Expedited shipping is available for an additional fee. FOR ORDERS IN THE EASTON, MA AREA THAT ARE BEING PICKED UP, PLEASE SELECT "CUSTOMER PICKUP" TO AVOID SHIPPING CHARGES.
Our goal is to ship orders 24-48 hours after we receive them. (Orders paid by Paypal e-check will be mailed once the payment clears. This generally takes 5 days.) All products are handmade and hand poured in small batches. Some products need to set for a day or two after being made.
The price for US shipping is as follows:
- orders up to $16.00 $3.50
- $16.01 to $49.99 $5.00
- $50.00 to $74.99 $7.95
- over $75.00 $9.95
Canadian orders are shipped via USPS First Class Mail. We can only ship orders that weigh less than 4lbs. The USPS prices to Canada have risen so dramatically. We apologize for the very high rates we have to charge. In some cases the actual rates are even higher than we charge. In these cases, we reserve the right to cancel your order and refund your purchase.
The price for Canadian shipping is as follows:
- orders up to $20.00 $10.95 USD
- $20.01 to $36.00 $15.95 USD
- $36.01 to 49.99 $19.95 USD
- $50.00 to $69.99 $21.95 USD
- $70.00 to $99.99 $25.95 USD
- $100.00 to $124.99 $32.95 USD
- $125.00 to $149.99 $36.95 USD
- $150.00 and over $39.95 USD
If the actual shipping charge and fees are substantially less than charged, we may offer a refund of the overage.
Returns and replacements
Our products are carefully packed, but we realize that damage can occur during shipping. If you receive a package that has been damaged in transit, please notify us within 48 hours. Please save all of your shipping materials so they can be submitted to USPS for a damage assessment. If your product was sent in error or incorrectly please email email@example.com for a return authorization number.
Unfortunately, we are not set up to accept returns for products that are not defective or damaged. We recommend that you order trial sizes to see how your skin reacts before committing to a full sized product. We apologize for any inconvenience this may cause and thank you for your understanding. We are a small family-owned business. Please email us with any questions before ordering. Thanks!