Frequently Asked Questions
What payment methods do you accept?
We accept VISA, Mastercard, Discover, Apple Pay, Google Pay, Shop Pay, Meta Pay, Venmo and Paypal. The payment system that we use, Shopify Payments, does not accept VISA gift cards and other credit card gift cards. Sorry for the inconvenience.
Can I buy Be Green Bath and Body® products in a store near me? Be Green Bath and Body® products are not sold in stores. Our products do not contain strong synthetic preservatives to ensure they can last for long periods in warehouses and on store shelves. They are made with non toxic ingredients, in small batches, so that they are fresh for the longest possible time.
Can we sell your products in our store or on our website?
Be Green Bath and Body® products are not available wholesale at this time. Most must be made at or close to the time of purchase and used promptly. In addition, we keep our products affordable for our customers. Retail outlets usually need to double the price at which they buy in order to stay in business. We would have to substantially increase our prices to be in a position to offer such a discount.
Do you offer gift certificates?
Yes, you can order gift certificates on our website and have them emailed directly to the recipient. If you contact us, we can mail a paper certificate to the recipient. We do not charge a shipping fee for mailing gift certificates.
How do you redeem gift certificates?
Gift certificates can be redeemed by entering the unique code in the redemption code field during checkout.
Do you offer gift bags?
Yes, our customers love to give our products as gifts! They make great gifts for birthdays, holidays, teacher appreciation, co-workers and to welcome a new baby. If your order is a gift, please indicate this during checkout and fill out the comments/gift message field. Your gift will be sent in either an organza bag or a reusable organic cotton pouch. Please see our gift page for details. Be sure to fill in the shipment information with the recipients address.
Are Be Green Bath and Body® products certified organic?
Be Green Bath and Body® products are not certified organic. We do, however, use as many organic ingredients as possible and purchase many from a supplier less than 20 miles away. Some of the organic ingredients we use are: olive oil, sunflower oil, evening primrose oil, argan oil, jojoba oil, borage oil, castor oil, rose hip oil, cocoa butter, coconut oil, lavender, oatmeal, calendula and chamomile. Most of the essential oils we use are also organic.
What kind of packaging do you use?
For many items we use PET plastic which is recyclable almost everywhere and stands up to essential oils without degrading. We use PCR plastic (post consumer recycled) for our products in jars. We have chosen plastic due to safety issues in the bathroom and shower, and because it is lighter, less breakable and also less expensive to ship. Our Serums, Argan Oil, Rosehip Regenerative Oil and Blemish Treatment are packaged in glass. Our powders and Shea Butter Tin are packaged in aluminum.
Can you send me some samples?
We don't generally provide samples for the asking. However, many of our products are available in trial sizes ranging from .25 oz to 1 oz. These also are a great size for traveling. We offer two different deluxe trial sets. Facial samples includes our Day Face, Night Cream, Facial Cleanser and Toner for $21. Body samples includes Unscented Body Oil, Unscented Shower Gel and Unscented Body Lotion for $18.
When do your products go on sale? How can I get discounts or coupons?
We occasionally offer discounts. Please sign up for our occasional newsletter or like us on Facebook. This is where discount codes will be posted.
Do you ship to other countries?
Yes. We are happy to ship to Canada. Please see “ordering and shipping information” for shipping rates. Packages less than 4 lbs are generally shipped USPS International First Class Mail. Please allow for 2-3 weeks to receive your order. Custom taxes, import duty, valued-added tax (VAT), or any similar customs-related levy is the responsibility of our customers. Please allow extra time for your package to clear customs.
What is the shelf life of the products?
Because our products do not contain fillers or strong toxic preservatives, they should be used within 6-12 months after opening, depending on the product. Please consult the Instructions sheet included with your order for recommended “use by” dates. The label of each product includes a symbol that looks like an open jar. The number printed in the jar is the number of months the product is good for after opening. You can help extend product life by storing closed containers in cool, dry, and dark environment. Avoid getting water into a product's container when using in the shower or tub. Each of our products is made with high-quality concentrated ingredients that even the smallest amount can serve your needs.
Do you conduct animal testing?
No, we are certified cruelty free by PETA and have confirmed all our supplies also do not test on animals.
Do any of your products contain peanuts or other nuts?
Some of our products contain Shea Butter (Shea Butter Hand Cream, Shea Butter Tin, Baby Balm and Herbal Miracle Balm). We use separate equipment when making products with shea butter but they are made in the same facility as our other products.
Are any of your products vegan?
Yes, lots of them are vegan. The ones that are not vegan contain beeswax. The products that are NOT vegan are: Body Lotion, Day Cream, Night Cream, Calendula Cream, Herbal Miracle Balm, Baby & Sensitive Skin Balm, and Shea Butter Hand Cream. Click here for our vegan collection.
I got a message saying my order was delivered but I don't see it.
We are seeing this happening more and more with US deliveries. It appears that some post offices mark packages as delivered when they are received at the local post office. This can be 1-2 days before they are actually delivered. If this happens to you, please wait a day then contact us at email@example.com.
Why do you not accept returns?
Unfortunately, we do not accept returns for products that are not defective or damaged. We ask you to please order trial sizes to see how your skin reacts before committing to a full sized product. We apologize for any inconvenience this may cause and thank you for your understanding. We are a small family-owned business and this allows us to continue to offer our products at an affordable rate.
Please email us with any questions before ordering. This is especially important if you have sensitive skin. If ordering the Deodorant for the first time, we recommend ordering the trial size to make sure your skin will not react to baking soda.
This works great! Like other reviewers noted, it is an adjustment switching from a cream to foam but I got the hang of it. I found it helps to sit down to shave legs - was able to see better where I had already shaved since the foam doesn't keep as much of a distinct line like the cream does. Plus I used less water than trying to shave legs standing in the shower with the shower water still running. I love citris scents and this one is subtle. I was happy to find an EWG verified shaving product that works. Thank you!
This body oil is super hydrating and full of clean ingredients! I love using it fresh out of the shower by adding a drop of lavender oil to it. It keeps my skin moisturized and combats winter dryness.
I love that a little goes a long way! This night cream is hydrating, silky, and smooth. The ingredients are clean and the price tag is very reasonable! I’m so glad I found this company through the EWG app!
Love this lip balm! Makes my lips feel great and the texture is smooth and silky.
I was using a powder by a well respected company that was talc free- but on the EWG list it was rated a 4! So I searched for a nontoxic powder that was EWG verified, and this was it! I love the non plastic container ( it shakes well and can close for travel) and the lovely lavender scent. I add it to my aluminum free unscented deodorant which helps me keep dry. I will be purchasing again- thank you!
My lips are very picky about lip balm. I've been using this for about one month during the fall when the indoor heat has started back up. The balm goes on smoothly and leaves my lips feeling soft. At first the peppermint was a bit strong, but now I'm used to it and love it. I'm going to try the tinted next.
Along with Be Green's EWG ratings, their sustainability efforts are what really sold me to give their products a try. Their Sustainability Initiative is not just marketing talk, but appears to be thoughtfully researched. And, I appreciate that they strive to improve! Thank you for caring about the earth!
Good cleanser! Feels like it removes the first of the day or sweat from a workout without drying out. Also leaves a fresher feeling than I’ve experienced with other cream cleansers designed for sensitive skin.
One suggestion is to consider packaging for high altitude shipping as the seal busted and cleanser burst out from pressure releasing in the process of shipping it to higher altitude.
Love this soap. Have been using it for years now - safe, effective, economical👍
I have been trying all kinds of dry shampoos, but never a powdered version. I found be green on the EWG site. I am a huge fan of the be green one and I hope they don't ever discontinue it!! As other reviewers recommended, I bought a cheap large makeup brush to apply the powder down my hairlines. Works right away. Just for reference, I have very dark brown hair and this does not leave a noticeable white cast. You just need to use your fingers and get it in there. My hair usually gets oily on day 2, so that's when I use it, but I might try using before I go to bed on day 1 too to see if that helps. I really appreciate there is no fragrance. I can't stand the smell of these other brands, so chemical-y. And I agree with other reviewers, this little bottle will go fast...!
Night cream doesn’t feel greasy or sticky. Non-scented too. my face and neck don’t feel dry right after application. Live in AZ, this cream keeps my skin hydrated all night.
Gentle on the hands with no drying effect, which is so helpful during winter months! Lemongrass is a refreshing smell so I love to linger while bubbling up.
I’ve *never* found a deodorant that keeps odors at bay for over 24 hours until this. Truly a game changer! I usually do need to rub it into my armpits after applying - this daily armpit massage has turned into a nice little routine :)
Extremely moisturizing balm, my new brand! Lips smooth and moist.
I love this Body Lotion, have never used unscented before, the lotion is very moisturizing and leaves a beautiful sheen on my skin, I will be back for more! Thank you!
I love this Body Wash. It has an uplifting citrus scent and my skin feels so clean after I use it.